Frequently Asked Questions
To make your whole experience with us as enjoyable as possible we have smoothed the way and anticipated a few of the questions you might want to ask. Also, it would be really helpful to us if you join the conversation on our Facebook page to share your experience of our courses and get answers to questions that have cropped up.
How do I read about a course before I take it?
All you have to do is click the image rather than the “Start Course” button. Then you can see what it is all about.
Why do I have to register?
This is for your benefit not ours. When you buy a course it appears in your dashboard so that you can watch it as many times as you wish. If you were not “in the system” then you would have to buy the course every time and that would neither be right or fair.
Have Paid for a course but it wants me to pay again?
The joys of technology!
Paypal will either send you back to a welcome page which has instructions or back to the course where you will see a “Proceed to Payment” button.
If you see that button then go to your Dashboard and click on Confirmed Courses in the menu on the left.
There you will see the course you have paid for and by clicking on it you will be taken to the course description page.
Then just click the Start Course Button
I log in but cannot see the link to my Dashboard
It sometimes does not show on the Home page but magically appears on every other page. In fact by coming here you should see the link to your dashboard on the navigation bar above.Wish we knew why it does that.
Where are the Video controls
You just have to put your mouse over the video whilst it is playing and the controls will appear.All of the videos will start if you click on the video and the screen will darken to make the video easier to watch…..except for the YouTube videos because we can’t affect them.
The videos wont load
This sometimes happens due to bandwidth or caching problems. The videos are there… honest!… but sometimes you have to click them twice. So please refresh your page and/or clear your cache on your browser.
How do I get to the next part of a course
If there is no “next part” button then you can simply click on the next part on the list which appears on the right during every course. The theme being used is sometimes temperamental and forgets to put the right buttons up on each page.
You can also skip to the video you want. Say there are 12 videos and you have watched 7 of them and left. When you come back you would rather not have to watch the 7 again. So you would start the course and click on part 8 in the list and you will be taken straight there.
I cant open any of the downloads
They are usually in zip format so you will need an unzipper. Go to google and type in Winzip or unzip a file and you will get free programmes that will do it for you.
There is something missing from the downloads
If we have forgotten to include something you were expecting then our apologies. It was not done deliberately. Send in a support ticket and we will fix it and thank you for telling us as we would not want others to feel shortchanged either.
Are there any Optins on the site?
Yes there are. Some of the instructors want to take you to their own sites or add you to their list. We are not part of that as we have no say in what happens on other peoples’ sites. You will always have the option to opt out in any event.